If you’ve made a mistake at checkout and there's an issue with your delivery address, contact EVRi directly, as they may be able to alter this before delivery is attempted. You can use the in-app tracking to divert your parcel to a different address or a ParcelShop. Alternatively, you can contact EVRi here.
Please note, EVRi are only able to change the first two lines of an address. Unfortunately, they wont be able to change the delivery address entirely - in this case, please contact our Customer Services team.
If the order is delivered to the address provided and we have proof of delivery, we may be unable to refund you. Please contact our Customer Services team who can do a stop and return request with EVRi, as long as this is done before the delivery is made.