We cannot change your order once you’ve placed it; this is because as soon as we receive your order it is sent to our warehouse to be picked, packed and shipped.
However, if you’ve made a mistake at checkout (for example, you’ve picked the wrong delivery address – which is quite common), there are still options available to you:
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Option 1: Best Way - Divert your parcel using the Evri app.
- We’ll send you an Order On Its Way email shortly, this will contain your tracking information.
- Once this is registered with the courier, you can pop on to their app or website and redirect the package (e.g. to a different address, locker, shop, etc).
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Sadly, our Customer Services team cannot change this information for you, on your behalf – the silver lining to this is you get to pick your preference and make doubly sure that everything is correct for your needs.
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Option 2: We can ask the courier to 'Return to Sender'.
- This means the courier won't attempt delivery and instead, they'll return it back to us.
- Once the order is received back at our warehouse, I’ll process a refund for you.
- Sadly, we cannot process a refund sooner than this due to system limitations.
- Please note, it can take up to 20 working days for your order to be received, processed and refunded.
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Please contact our Customer Services team as soon as possible, as we need to get this sorted with the courier ASAP to avoid it being delivered to you
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Option 3: You can take receipt of the parcel and arrange a free return.
- This means you accept delivery of the parcel and then run through our free returns process like normal.
- Once the order is received back at our warehouse, we'll process a refund for you.
- Sadly, we cannot process a refund sooner than this due to system limitations.
- Please note, it can take up to 20 working days for your order to be received, processed and refunded.