Your order not arrived when you expected it to? The information in this article can assist you.
Delivery Timeframes
- Standard Delivery - 3 working days
- Express Delivery - 1 working day
How to track your order
Once we've dispatched your order, we'll send you an email to let you know it's on its way. This email will contain your EVRi tracking number.
- To track your order, enter your tracking number on the EVRi website.
- You can also track your order via our website.
- If you're not going to be in when your order is due to arrive, you can divert it or nominate a safe location. You can find out more about this here.
- For more specific delivery information, enter your postcode when requested.
Order hasn't arrived when you were expecting it to?
Our delivery partners will always aim to deliver your parcel within the timeframes shown above. However, in rare occurrences, deliveries may be subject to delays beyond the courier’s control.
If your order hasn't arrived within these timeframes, please allow an additional 2-3 working days for your parcel to arrive. If you've paid for express delivery, we'll be happy to refund this back to you - You can contact our customer services team here.
If it still hasn’t arrived after this time, please contact the delivery partner directly, as they have access to the most up to date tracking information, and, if required, they'll contact your local depot for more information.
To contact EVRi:
- Go to the EVRi Helpcentre
- Click on the live chat bubble in the bottom right corner, to start a conversation.
If you’ve followed these steps, and your order still hasn’t arrived, please get in contact with our Customer Service team here.
Please ensure you raise any issues within 2 weeks of your expected delivery date, as otherwise this may affect our ability to investigate the status of your delivery.