Delivery timeframes
- Standard Delivery: up to 3 working days (Monday–Saturday).
- Express Delivery: Next working day (Monday–Saturday).
These timeframes start once your order has been dispatched.
Tracking your order
When your order leaves our warehouse, you’ll receive a “Your Order is on its Way” email. If you haven't received this email check your spam / junk folders.
This email includes:
- Your tracking number.
- A link to track your parcel Track my Parcel
Not going to be in when delivery is scheduled?
- If you're not going to be in when your order is due to arrive, you can divert it or nominate a safe location on the carrier website or app.
- We provide more detail on how to do this here.
Your Order Hasn't Arrived When You Expected?
We understand how important it is for your delivery to arrive on time. While our delivery partners aim to meet the timeframes shown at checkout, delays can occasionally happen.
- Before contacting us, please check the delivery status using the tracking link and please allow an additional 2–3 working days beyond your original delivery estimate.
- If your Express delivery doesn’t arrive on time, we’re happy to refund your delivery charge. Just reach out to our Customer Services team and we’ll take care of that for you.
- If your order still hasn’t arrived please contact our Customer Services team so we can support you further.
Your Order Is Marked as Delivered, But You Don’t Have It
Couriers provide a proof‑of‑delivery photo, which can be really helpful in locating your parcel.
Before getting in touch, please double‑check the following:
Check with:
- Household members.
- Neighbours.
- Building security or concierge.
Check around your property, including:
- Porches.
- Sheds.
- Garages.
- Outbuildings.
- Behind bins.
- Under outdoor furniture.
- Behind plant pots or bushes.
Also check common shared areas (if applicable):
- Communal hallways.
- Communal stairwells.
- Shared parcel shelves.
- Shared mail rooms.
- Shared lobbies.
And review any pre‑agreed safe places you’ve set with the courier in the past.
If You Still Can’t Find Your Parcel
If you’ve checked everywhere and the delivery still isn’t accounted for, please contact our Customer Services team.
Important
Please report any delivery issues within 2 weeks of your expected delivery date, as after this date we're not able to investigate.