If you're not completely satisfied with the items you've purchased online, you can return them to us for FREE using the following method.
Please make sure to check our returns policy before sending any items back to us.
How to Return your order
Returning your items to us for a refund is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi ParcelShop or locker.
- Visit our Returns Portal to select your preferred returns method.
- Package up your items and drop them off at your chosen Locker/ParcelShop, or await your courier collection.
- EVRi will email you confirmation along with a link to your return label and a QR code.
- Make a note of the tracking number as detailed in your EVRi returns confirmation, incase we need to locate your return at any point.
- If you don’t have your original order confirmation email, you can get a new one here.
- If you’re experiencing problems generating a return using the returns portal, please contact our customer service team who’ll be able to assist you.
How long do returns take?
- Returns sent using EVRi can take up to 5 working days to arrive in our warehouse from the date of collection or drop off at ParcelShops or lockers.
- Track your return use this link; EVRi Parcel Tracking.
- If the tracking status does NOT show "C2B returned to client" (example below) AND it has been 5 days since you sent the parcel, please raise a query with EVRi using the web form on the tracking portal or using the EVRi Contact Centre.
- If you need additional support please contact our Customer Services Team.
- When the parcel has been returned to our warehouse, we normally process the return within 5 working days. However, during our busy periods this can take up to 10 working days.
- You will receive an email once we have processed your return, to confirm that your refund is being processed. If you have not received an email after 10 days of the EVRi tracking update, then please contact us here.
- You should allow a further 5 working days for the money to be returned to your original payment method after receipt of the email. If you have not received your refund after 5 days of receiving the email, then please contact us here.