If you’re not happy with something you purchase from us, you can return it to us for free within 28 days of receipt.
- Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.
- Items bought as part of a set must be returned as a complete set.
Anything returned to us that doesn’t meet our returns policy, may be returned back to you.
There are a few things we can’t exchange or refund:
- Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
- Hosiery, which has been worn or where the seal is broken;
- Items purchased as part of a set, but have been returned separately or as an incomplete set;
- Face coverings, due to hygiene reasons.
- Earrings
Your can find our full terms and conditions on our website.