If you’ve received an item that is faulty or damaged, you can send it back to us for a full refund.
How do I return a faulty or damaged item?
Any items purchased via Knickerbox.com have a 3 month warranty period. If you purchased an item and it arrived damaged or develops a manufacturing fault within this time, please get in touch with our customer service team here.
Please note, items purchased as part of a set and one of the items is faulty, must be returned as a complete set.
How do I return my damaged or faulty item to you?
Just package up your item and send it back to us, for free, via our standard return methods. You can find more information about these here.
Make sure to fill out the returns form on the back of your original invoice, clearly stating the reason for your return. If you don’t have your original invoice, you can get new returns form here. Please make sure to select the reason for your return as ‘Faulty’.
Make a note of the tracking number in your returns confirmation, in case we need locate your return at any point.
What happens when my item reaches you?
Once your parcel reaches us, our Returns team will review the item and issue you a refund back to your original payment method.
If you have any issues, or concerns, please reach out to our Customer Services team here.